November 10, 2016

Breaking the Loyalty Myth: How Understanding Consumer Behaviour Delivers Better Customer Service

For decades, organizations have focused on increasing customer loyalty.Businesses worldwide are realigning, or newly investing in, technology and business models to more effectively engage with digital […]
July 4, 2015

Ofcom fines EE £1m for breaking regulatory complaints procedures

Ofcom has fined mobile network operator EE £1m for failing to give customers information about taking stalled complaints to a dispute resolution process ComputerWeekly: Latest IT […]
June 24, 2015

Breaking Down Silos of Protection: An Integrated Approach to Managing Application Security

An enterprise runs hundreds, if not thousands, of applications, many of which are vulnerable to attack. The necessary response is to replace point security products with […]