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Best Practices for Multi-factor Authentication

With so many stolen passwords and breaches involving stolen passwords, only a small number of security professionals believe that passwords are an adequate form of protection. Many organizations have turned to multi-factor authentication (MFA)…

Enterprise Mobility Best Practices: MDM, Containerization or Both?

Instead of having the MDM vs. containerization debate, enterprises should define device use cases and security requirements within the organization, and then decide which solutions best suit their needs. Organizations with all kinds of deployments…

Why HP 3PAR StoreServ Storage for Client Virtualization and best practices

The rising demands on infrastructure, coupled with diminishing IT budget has caused major concerns for IT administrators such as infrastructure and maintenance complexity, mobile and remote access needs, security and disaster recovery, cost…

IAM Across Cloud and On-premise Environments: Best Practices for Maintaining Security and Control

Many organisations leverage a hybrid cloud & on-premise architecture, but one of their major challenges is ensuring users can seamlessly move around the environment while still maintaining consistent control and security policy between on-premise…

Preparing Audit Ready Financials - Best Practices to Avoid Common Pitfalls

Independent external audits of GAAP financial statements are an inescapable reality for finance professionals. External audits are required by statute for public companies and are also becoming the norm among private companies experiencing growing…

Best Practices for Choosing the Right Accounting Software

Is your accounting software holding you back? Maybe it's time to trade in your aging infrastructure and embrace a new generation of cloud-based financial systems that streamline your processes, improve productivity, and generate greater insights…

Sharing Mac Files on Windows Servers - A Technical Best Practices White Paper

This whitepaper discusses the issues involved in sharing files between Macs and Windows servers and compares the options for successful integration. It is intended for systems administrators, technical evaluators and decision-makers who are…

Patch Management Best Practices for IT Professionals

Patch management is one of the largest concerns of IT professionals. With new vulnerabilities being discovered almost daily, keeping systems up-to-date with patches is often a full-time job, especially in larger environments. In addition, the…

Help Desk Best Practices for IT Departments

A help desk is critical to the operations of an IT department. As a centralized intake location for technical issues, it allows for a responsive and timely solution to get employees back to business as usual. In addition to handling immediate…

20 Customer Service Practices

It can be easy for customer service departments to continue doing what they’ve always been doing. Csat scores and overall cost are the same, so why change? This mindset neglects the fact that today’s consumer has options around how they…