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Only 49% of marketers are pushed to reinvent customer service due to technology

Technology is causing disruption in most markets, but only 49% of marketers believe they are pressured to develop their customer service as a result of disruptive technology... ComputerWeekly: Latest IT News

Breaking the Loyalty Myth: How Understanding Consumer Behaviour Delivers Better Customer Service

For decades, organizations have focused on increasing customer loyalty.Businesses worldwide are realigning, or newly investing in, technology and business models to more effectively engage with digital consumers at every touch point in the customer…

Interview: Kevin Cunnington, director general, Government Digital Service

The government’s new digital chief talks about his plans for the future and the challenges of transforming public services ComputerWeekly: Latest IT News

Flytoget’s digital transformation accelerates express train service

Flytoget implements a development platform to enable it to respond quickly to the demands of digital-minded customers ComputerWeekly: Latest IT News

London Capital Group improves service deployment with SDN

Online trading firm has revitalised its service delivery after switching a legacy physical network for VMware NSX SDN ComputerWeekly: Latest IT News

Microsoft and Google cloud users suffer service outages

Downtime hits Microsoft and Google cloud users as rival service providers both experience technical difficulties ComputerWeekly: Latest IT News

Silverstone Circuit pilots smart transport service at 2016 British MotoGP

Silverstone Circuit tests InterDigital’s oneTransport traffic flow management service at the 2016 British Grand Prix MotoGP ComputerWeekly: Latest IT News

Banks should avoid customer service robots for a few more years

Banking sector should not use software robots to automate customer services such as chat because consumers expect better service levels when it come to their finances ComputerWeekly: Latest IT News

Government announces digital apprenticeship service as part of apprenticeship levy guidelines

The government has released guidelines for the upcoming apprenticeship levy, including how businesses can access funds to train apprentices ComputerWeekly: Latest IT News

DWP director Kevin Cunnington set to take over as new head of Government Digital Service

Kevin Cunnington, currently director general for business transformation at DWP, is taking over as the new head of the Government Digital Service ComputerWeekly: Latest IT News

Public sector data sharing to transform service delivery, says government

The government sets out to transform how data is shared across public sector bodies as part of a commitment to improve public services ComputerWeekly: Latest IT News

Hays Recruitment service desk project is all gain and no pain

The firm was attracted by the many benefits of a cloud-based service desk, but chief among them was the low risk involved in implementation ComputerWeekly: Latest IT News